Consulting

My consulting practice specializes in engaging conflict at work.

Conflict in the workplace managed poorly costs organizations millions of dollars each year due to missed deadlines, poor quality, diminished productivity, high stress, low employee morale, and compromised teamwork.

Yet conflict handled effectively is the engine for innovation. I have learned over the years that without conflict there would be no energy for change, no creative spark. The challenge is transforming that energy into positive mindsets, behaviors and results. The opportunity is to help people engage conflict and their differences productively.

My approach

I use a variety of approaches to shift conflict into experiences for learning, to surface the combined wisdom of the group, and to craft lasting solutions to complex problems. I mediate and facilitate disputes between co-workers, transform dysfunctional teams into high-performance teams, and facilitate labor-management negotiations.

Training in collaborative problem solving offers work groups a common language and approach for addressing difficult issues early. Mediation and negotiation, whether formal or informal, provide structure for people to work towards negotiated resolutions and improve future performance.

I use a variety of approaches to shift conflict into experiences for learning, to surface the combined wisdom of the group, and to craft lasting solutions to complex problems. I mediate and facilitate disputes between co-workers, transform dysfunctional teams into high-performance teams, and facilitate labor-management negotiations.

Training in collaborative problem solving offers work groups a common language and approach for addressing difficult issues early. Mediation and negotiation, whether formal or informal, provide structure for people to work towards negotiated resolutions and improve future performance.

Be proactive: Create a coaching culture

How can you proactively create a healthy workplace culture where conflict is a productive force for good?

Managers are the lever of change in organizations. The old model of command and control management no longer works. Managers need to transform and engage the thinking power of their employees. Instead of telling their employees what to do, coaching managers tap into the leadership capacity of their employees by helping them solve their own issues, innovate solutions and take action.

Managers who coach are more effective leaders when measured by the output of their team. A coaching approach unleashes team innovation, accountability and performance.

Creating a coaching culture usually starts by coaching leaders within the organization so they can clarify their values, gain insights into their strengths and development areas, and claim how they want to show up as leaders in their organization.

There are three steps that support a coaching culture:

  1. Coach executives and managers
  2. Coach leadership teams
  3. Teach managers how to coach and engage their employees

There are three steps that support a coaching culture:

1. Coach executives and managers
2. Coach leadership teams
3. Teach managers how to coach and
engage their employees

Let’s talk to explore how we can bring the positive power of a coaching culture to your organization.

Consulting Testimonials

"I was at my wits end trying to help the team, I’d been assigned to lead, to work well together rather than having the sniping and passive aggressive, unhelpful attitudes we were experiencing. Doug responded to my request for a facilitated conversation and really helped get the communication ball rolling. With his quiet humor, he was able to help my team open up and helped me find my own place and voice. This successful venture led me to being coached by Doug over the course of a year on my own issues. Because of Doug, his coaching and communication skills, I feel more centered and confident. This has improved my working and personal life in many ways."

N. Lynn Mazer
IT Project Administrator
King County DJA

"I was introduced to Doug through a course he was teaching. That class changed my life, both professionally and personally. Over the years, I have continued to learn and grow because of him. He is such a willing teacher and coach. He's masterfully built out systems that have taken off and created little viral communities of leaders who engage in crucial conversations, show up with curiosity, and hold safe space with each other in order to produce to best results and relationships possible."

Junelle Kroontje
Employee Giving Program Manager
King County

"Doug is a delight to work with. He is optimistic, cooperative, accommodating and full of good ideas. He thinks outside the box and is very creative. As a trainer, his classes are thought-provoking and professional. He can be serious and linear, if that is what is required, or very funny and engaging…getting the participants on their feet and moving around.”

Chris Koser
ADR Program Manager
Seattle Federal Executive Board

Mailing list sign-up

For updates on new workshops and events
Scroll to Top